YOU HAVE QUESTIONS? WE HAVE ANSWERS!
Satisfaction Guarantee
We strive to make your time with us a relaxing and rewarding experience, and your happiness is our number-one priority. That's why we offer a satisfaction guarantee on all of our products and services.
If you're ever unhappy with a Beach House experience, please talk to a Tanning Consultant at your local salon about what went wrong, or contact our Customer Care Team via phone or email — so we can make it right.
Can I give my friends some of my tans?
No, we do not allow splitting, sharing or transferring of tans. We do offer a tanning package to meet everyone’s needs, so be sure to have your friends talk to one of our trained tanning consultants to set them up with the best option.
How do the session packages work?
Session packages are a group of tans purchased in advance at a discounted price. They expire 6 months from date of first tan.
What is your storm policy?
For the safety of our customers and staff, Beach House Tan may close during inclement weather. Hours of operation notifications will be posted on social media and our telephone systems will be updated accordingly.
I would like to work for Beach House! How can I apply for a job?
You can stop in any Beach House Tan location and a trained Tanning Consultant can give you an application. We are an equal opportunity employer.
I left something in the room that I tanned in last time. How can I see if someone found it?
Anytime we find anything in the rooms, we keep the item in our store’s lost & found. Either call or visit the store where you might have left the item, and they will be more than happy to search the lost & found for you.
Where do I direct any comments or complaints regarding a Beach House Tan store employee?
Our customer care team of professionals can be reached at 860-265-3500 and are available from 9am to 5pm Monday thru Friday (EST). You can also email Customer Care and we will deliver your message to the appropriate person for follow up.
I can only come before or after I go to work. Will you be open then?
Yes! Every one of our store locations is open from 9 a.m. until 8 p.m. during the week and from 9 a.m. until 5 p.m. on the weekends! We do close for major holidays, and will post a notice of any closings on the front door of each store ahead of time as well as on social media.
Can I return or exchange a tanning lotion that I have purchased?
- The tanning or skin care lotion must be returned within seven (7) days of purchase from Beach House Tan.
- The lotion must be at least 3/4 full, or we will be unable to exchange or refund its original value.
- The lotion exchange/refund must be conducted by a Beach House Tan manager or assistant manager.
- The lotion will be exchanged for in-store credit in the form of a membership upgrade, another retail product(s) or a sunless spray session(s) of equal value.
- No cash refund or in-store credit will be made for lotion sample packets.
Why would I need to tan with indoor tanning lotion?
- When I went in to tan, I was told it was important.
- Certain products that work well when tanning outside do not work well in the beds.
- Lotions or oils that are particularly greasy or oily will cause a film on the tanning acrylic that impairs your tanning and damages the acrylic.
- It is also important to switch up your lotion to continually stimulate your skin and enhance your results.
EFT Billing Overview:
Our EFT (Electronic Funds Transfer) memberships are billed automatically each month on the same calendar day you originally signed up. For example, if you joined on the 10th, your draft will occur on the 10th of each month. This ensures consistent access to your tanning benefits without interruption. A one-time $20 setup fee applies to all new EFT memberships.
Declined Payments & Cancelation Policy:
If your monthly EFT payment is declined, a $15 rejection fee is automatically applied to your account. You’ll receive an email and/or text notification right away. You then have 30 days to resolve the declined payment or notify us of a cancelation request. If no action is taken within that time, your membership will be automatically purged to prevent further charges. Once purged, you will be required to sign up again at the current membership rate and pay a new $20 setup fee.
What is the last day of the month to make changes to my account?
Any changes—such as cancellations, upgrades, or downgrades—must be submitted by the day before your draft date to avoid being charged. Changes made on or after your draft date will take effect the next billing cycle.
Can I change my automatic billing date?
Yes! We’re happy to accommodate a draft date that works better for you. Just reach out to Customer Care or speak with one of our Tanning Consultants in the salon, and we’ll gladly accommodate your request.
Can I change the account that my membership is charged?
The account can be changed by visiting the store location where you purchased your membership and giving a Tanning Consultant the new information via our point of sale system.
I was charged for a month that I didnt tan. Can I be refunded that amount?
We do not offer refunds for services that are not used.
When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month regardless of whether you choose to utilize the service.
If you paid for your membership up front (PIF), you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.
How do I resolve a membership billing issue or submit a question?
Our customer care team can be reached at (860) 265-3500 and by pressing 2 to reach our staff from 9am to 5pm Monday thru Friday (EST). You can also email Customer Care and we will deliver your message to the appropriate person for follow up.
I was told I could only tan once a day. Is this true?
Yes. State and Federal law prohibits anyone from tanning more than once within 24 hours. We have both legal and software restrictions that will not allow us to tan you again until the next day. Unfortunately, this is not something we have control over.
Keep in mind that that your skin tans better when you skip at least a day or two in between sessions. Be patient, your skin will thank you by not burning.
Why am I always asked if I have my goggles?
State and federal law both require that you wear proper protective eyewear when tanning. We sell both regular and temporary goggles at each of our locations.
Your eyelids are too thin to block out UV rays, and they can penetrate a towel, so it doesn't help to just cover your eyes.
I was told I could NOT take my child into the tanning room with me. Why?
Under state and federal law, you are not allowed to have any other person in the room with you when you are tanning. This includes children. We do enforce these laws as requested, and apologize for any inconvenience.
Do I have to tan at the store where I signed up?
No. Once you become a member at one of our Beach House Tan locations, you are a member of all of our locations. You are free to tan at whichever location is most convenient to you at that time.
What do I need to bring with me if I want to start tanning?
If you have never tanned with us before, you will need to bring a valid picture ID with you. If you are under 18, you will also need to bring a parent with you.
We also require you to provide a credit/debit card on file if you plan to sign up for a monthly auto-draft membership.
Can I leave my children in the lobby to wait while I tan?
Our insurance will not allow us to have unattended children under the age of 12 waiting in our stores. Well-behaved children 12 and older are welcome to wait while you tan.
How old do I have to use a sun bed or booth?
- In CT and MA, anyone 14-15 can spray tan with parental consent. Your parent must be present each time you visit us. 16+ can spray unattended with a parental consent form signed initially.
- In CT, You must be 17 with parental consent to sun bed or sun booth uv tan.
- In MA, You must be 18 years of age or older to sun bed or sun booth uv tan.
- Tan Smart. Tan in Moderation.